about us | newsletter | contact | archive | members area
Elisabeta Moraru, Google Romania
"The Palace of Parliament building can be visited virtually with Street View images"»
  News:      POLITICS   |   ECONOMICS   |   ENERGY   |   INVESTMENTS   |   APPOINTMENTS   |   GREEN   |   INFRASTRUCTURE   |   REAL ESTATE   |   AGRIBUSINESS   |   DRIVING   |   CITY LIFE   |   EVENTS   |

Intrarom and Genesys receive Best Use of Technology award

Intrarom, the Romanian subsidiary of Intracom Telecom, announced today that it has received the "Best Use of Technology Award - for Raiffeisen Bank" jointly with Genesys.

2017-04-11 17:13:06

Intrarom and Genesys helped Raiffeisen Bank Romania improve delivery of customer experience through an integration of applications and functionalities using the most advanced technologies.

Intrarom implemented a complete contact-centre platform for almost 400 workstations based on Genesys equipment. The platform includes functionalities such as inbound calls, outbound campaigns, IVR, chat, SMS and Facebook integration, reporting thus facilitating customer-facing teams at Raiffeisen Romania to effortlessly engage with customers across all touchpoints, channels and interactions and deliver personal and unique customer experience that drive ongoing results and increase customer loyalty.

"Through the innovative solutions implemented by Intrarom and Genesys, Raiffeisen Bank expanded its options for customer interaction across multiple remote access channels," said Aneta Dan, customer care director, Raiffeisen Bank Romania. "The technology aimed mainly to simplify the access to necessary information and to expand all the available customer options for contacting the bank. Depending on context and preferences, customers have the option to choose the way they want to find out specific details about the bank's products and services."

Kostas Fiakas, sales director at Intrarom, added: "It is an honour to receive ‘Best Use of Technology Award' for the Raiffeisen Bank project. Our commitment to continuously upgrade our services to meet increasing customer expectations made our Contact Centre implementation to Raiffeisen Bank a success."



COMMENTS
There are 0 comments:

 
ADD A COMMENT
 
Name
Email
Comment
Validation Code
   
 
 

0 Comments  |  5397 Views
Daily Info
The healthcare system must be a priority, FIC says

Health is now a priority for Romanian authorities and the total spending on healthcare has grown significantly over the last four years (although it is still the lowest propor...

CET Govora reached 30 million RON profit in H1 2017

Heat and electricity producer CET Govora registered a net profit of 30.6 million RON in the first six months of 2017, compared to a net loss of five million RON in the same pe...

E van Wijk agrees new lease at P3 Bucharest park

Pan-European logistics property investor-developer P3 has signed a deal with Logistic E van Wijk, provider of integrated transport and logistics services, to lease 10,180 sqm ...

Industrial spaces demand up by 50 per cent in H1 2017, says JLL

The total demand for industrial and logistics space continued to grow in the second quarter, so that by mid-year the leased area exceeded 350,000 square meters, 54 per cent mo...

BVB second place in the region by number of IPOs in H1 2017

Bucharest Stock Exchange (BVB) is the second market in Central and Eastern Europe where initial public offers (IPOs) were successfully concluded in the second quarter of this ...

 
 
   
advertising

advertising

advertising

advertising

More on News
Over 19,000 business plans submitted for Start-Up Nation program

Start-Up Nation Government program attracted over 19,000 business plans and a new edition will take place next year, said Ilan Laufer, Minister for the Business Environment...

Sorin Grindeanu hails the support for CVM lifting before 2019

Prime Minister Sorin Grindeanu met at Victoria Palace with the European Commission President Jean-Claude Juncker. The meeting was also attended by the Public Finance Minist...

PM Sorin Grindeanu: 5.7 per cent economic growth - confirmation that the measures taken by the Government are the right

The 5.7 percent economic growth registered in the first quarter of 2017, as compared to the first quarter of 2016, an evolution which exceeds the expectations of analysts a...

President Iohannis to hold political consultation to designate future PM

Parliamentary parties are invited today to the Cotroceni Presidential Palace for consultations with President Klaus Iohannis over the designation of the future prime minist...

Business Lease posts four million Euro turnover in the first semester of 2017

Business Lease, international company providing complete mobility solutions through Operational Leasing, Car Fleet Management and Rental in Romania, closes its first semest...

Chinese delegation seeks investment opportunities in Romania

Prime Minister Mihai Tudose discussed at the Victoria Governmental Palace on Thursday about the opportunities to invest in Romania with an official delegation of the People...

BVB second place in the region by number of IPOs in H1 2017

Bucharest Stock Exchange (BVB) is the second market in Central and Eastern Europe where initial public offers (IPOs) were successfully concluded in the second quarter of th...