Roxana Serban, ADP: “We have created micro learning programs, that also include soft skills approaches and zooming in the impact on our customers”

“We simplified the process of learning in ADP and we helped our people become realistic when they approach learning. Our programs became shorter, they embed a lot of elements that help the learner really acquire information fast,” Roxana Serban, Talent Coach, VP iWIN EMEA, ADP said during the fifth edition of Learning & Development Conference organized by The Diplomat-Bucharest.

“The more we understand how we work and how we learn and how we think and how the patterns are formed, the faster we can become in offering learning opportunities that really tie into that very fast.

The focus on soft skills increased a lot in this period and it helped customers and all stakeholders of work environment dive and move through the crisis. We have created micro learning programs, that also include soft skills approaches and tools and that zoom in on different aspects with impact on our clients.

Integrating coaching methodologies and brain science discoveries into our learning helps to speed up the learning process and generate faster changes in how we approach daily works and outcomes we generate.

There is a lot of innovation in how we put content together in learning & development process. People had to reinvent themselves. I think that digital learning, AI, robot support, this will be continuing to increase. We have developed a program bringing the lens on our strengths, an assessment that captures the weaknesses and strengths of users. Moreover, strengths assessment lead to discover the best, most beautiful version of every individual.”

Find the full event recording also on Youtube event page: https://www.youtube.com/watch?v=7dd8krztqgI