Kostas Fiakas, Inform Lykos: “We consult our clients to stay continuously connected with the consumers through best-practices journeys”

“We always consult our clients in energy and utilities sector to stay continuously connected with the consumers through best-practices journeys, as the market is now liberalized and they need to keep them hooked and happy. Inform offers a specific and dedicated portfolio solutions for the energy and utilities segment,” Kostas Fiakas, Chief Strategy Officer, Inform Lykos said during Digital Transformation in Energy & Utilities, organized by The Diplomat-Bucharest.

“Consumers really need a journey. This starts with simple messages that can be sent through social media campaigns, flyers, website, or mobile apps. Following a successful campaign, a landing page is needed. No registrations are required at this stage. This is the point the companies can start offering some soft services through the digital channels they operate and with special focus on the mobile apps.”

INFORM places its activity in a focused context of Digital Transformation solutions which include Cognitive Automation, Intelligent Chatbot Journeys, Interactive Documents, Know your Customer & Business Solutions including ID Verification, V-Banking, Paperless Branch Concepts including all eSign options, Document Management and eArchiving Solutions. 

The full recording of the conference can be found here.