Pay attention to the contract! What you need to know to enter into an advantageous partnership with the energy supplier

Have you decided to change your electricity supply contract or even your supplier? If so, then it is important to inform yourself well in advance. We recommend that you choose offers on the competitive energy market that take into account not only the price, but also the rest of the clauses provided in the contract and all the services offered by that supplier.

So, if you want to move from the universal service market to the competitive one or change your supplier, it is good to pay attention to the quality of the delivery service and the characteristics of the product offered, as well as the financial stability of the company. You can find out if your provider:

• makes regular investments to improve customer service

• has a variety of price offers

• offers auxiliary services, with added value

• It is easy to contact

It is important to be able to choose between physical and electronic invoicing, between several invoice payment channels, to have at your disposal various contact channels – telephone, online, shops -, specialized call center, as well as customer service centers spread in all the country.

Also, in addition to price stability, payment terms or contract duration, look out for penalty clauses, those that take effect after the termination of the contract or those related to the termination of the contract prematurely or those that entitle the supplier to change the rules. during the game.

Enel Energie and Enel Energie Muntenia offer a series of products for customers from all parts of the country. At Enel, you are guaranteed fixed electricity prices for the chosen period and you can manage everything online. Furthermore, you can choose offers that also contain value-added services, such as technical assistance, by opting for the offers of Enel Assistance, Enel Assistance +, or you can purchase electronic equipment with payment in instalments and with the installation service included.

By choosing the promotional offers in the category Hello from Enel suppliers, available until June 30, 2021, customers who sign the first contract on the competitive market or conclude for the first time a contract with Enel secure a fixed price for electricity for 12 months, thus being protected from any possible increase in the price of electricity on the market.

What is the maximum period for which I can conclude a contract on the free electricity market?

At Enel, the contract for the supply of electricity on the free market can be concluded for a definite or indefinite period of time, but the validity period of an offer is 12 months. Before it expires, you will receive a notification with the price of a similar offer, valid for a new period. You can choose the extension of the contract under the communicated conditions or another supply offer (from Enel or from another supplier). It is important that you notify us by the date mentioned in the notification received either by e-mail or using another communication channel, otherwise the offer is considered tacitly accepted. In the case of other suppliers, the extension period and conditions may be different. Find out about this before you sign the contract.

What do I pay in the electricity bill on the competitive market?

The price of electricity for the competitive market has the same components as the invoice for the universal service price, but they are highlighted separately. Thus, you should know that the energy bill includes several components, not just the actual supply price of the active energy billed at the offer price on the competitive market. The other components included in the invoice are those related to the services invoiced at the regulated tariffs, such as:

• transmission, system, and distribution services (the latter differ depending on the network area in which the place of consumption is located and are regulated by ANRE)

• the equivalent value of green certificates

• contribution to high efficiency cogeneration

• excises and VAT, the latter calculated according to the normative acts in force.

Is it mandatory to enter the competitive market?

Regardless of whether you are a customer on the competitive market or have a contract for the universal service price, there is no obligation to choose a competitive market offer, as there is no deadline to request a new electricity supply contract or a ban on return to the universal service price. However, the advantages of products at competitive market prices are significant.

Flexibility is the main element, because, as a customer, you can always choose any offer that suits you. We are talking not only about the price of electricity supplied, but also about home support services or various household appliances that you want to buy from the supplier together with an electricity product and pay with the electricity bill.

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