OTP Group joins forces with FLOWX.AI to roll-out multi-market digital services

OTP Group, one of the largest independent financial services companies in Central Europe, announced today that it partnered with FLOWX. AI, the low-code/no-code provider in the enterprise space, to accelerate and reshape its digital experiences for customers and employees. OTP Group is active in 11 countries, serving more than 16 million customers, through its network of more than 1,500 branches and 40,000 employees.

FLOWX.AI, the low-code/no-code experience development platform – helps Financial Services institutions build mission-critical and omnichannel employee and customer experiences in mere weeks such as: onboarding for both Retail & Corporate operations, secured lending (mortgage) or unsecured lending.

The platform plays a key role in the Financial Services ecosystem transformation – given that 7 in 10 don’t plan to replace their core systems as part of their digital transformation.  FLOWX.AI integrates with legacy systems, including core banking, to quickly extend their capabilities in terms of front-end user experience, data, integration and cloud migration.

“In ten years, everything about financial services experience might look fundamentally different. So, as a group, we shifted our approach to looking at how we can enable capabilities inside our company and how we can serve our customers, now. Speed, pace of change, and a great user experience are key for us. Choosing FLOWX.AI helps us achieve these objects and turn technology from a constraint to a business asset. We are thrilled to partner with them.” said Zoltán Kaszás, MD and Group IT Strategy, OTP Group.

“I’m excited to partner with FLOWX.AI – as a key digital orchestrator. This partnership will enable us to serve our multiple markets rapidly, yet with a local touch, as well as to align the digital delivery to the business needs. Using such advanced platforms coupled with our migration to a modern, cloud-based architecture also help us attract the right talent and continue building an innovation-focused culture. This is a winning proposition for us,” said Constantin Mareș (photo(, Deputy CEO, Digital Division OTP Bank Romania.

The implementation of the platform is delivered by a joint venture of two premier technology and consulting services providers – one focusing on customer experience and the other one on technology. The FLOWX.AI platform is cloud-native and will be deployed on an enterprise cloud platform, a choice of infrastructure that further increases OTP Group’s agility and responsiveness to customers needs and requirements.