Enel supports customers with digital services for easy management of invoices and contract data, from the comfort of their own home

The digital transformation, in the current context, has accelerated the emergence of new needs among consumers. To meet them, Enel has allocated the necessary resources to provide customers with a variety of digital services, which will make their time spent on basic operations more efficient, as well as help reduce physical interactions with an operator.

Thus, Enel has developed a suite of services for easy management of invoices and contract data, even from the comfort and safety of your home, from any device with internet connection, without the need to authenticate in the application: online contracting, online payment, online change of contract holder and obtaining a copy of the invoice. To access these services, customers use a 100% secure platform, so that any operation is performed under maximum safety.

Online payment

Paying online should be as simple as sending an email or listening to your favourite song on your mobile phone. Starting from here, Enel created the online payment page.

The simplest way is Payment without authentication, through which customers only have to fill in the form with the information necessary for payment, respectively the payment code and the e-mail address. After being redirected to the web page with the value of the current invoice and the total payment, the customer only has to press the Pay button, without Enel retaining the card data, which is managed by the payment processor.

Change of contract holder

Changing the holder of an electricity supply contract can now be done online, without the need to go to one of the Enel stores. Customers must first fill in the form with the identification data of the place of consumption and the applicant, with information about the payment code and customer code, information that can be found on the first page of the Enel invoice, as well as name, surname, address email and phone number. After filling the form, customers will receive an email confirming the registration of the request.

Subsequently, customers must prepare a series of documents to continue the process of changing the owner, namely the deed of space of the place of consumption, the identity card, the application for the supply contract and the supply of electricity chosen by the customer.

Copy of the invoice

Customers who need a copy of the Enel invoice can access it online through the new Invoice Copy service. On https://my.enel.ro/cd/copie-factura, customers can enter the identification data of the contract holder (payment code and CNP / CUI) and instantly a personalized page will open where they can view the latest invoice , as well as the other invoices issued in the last 12 months.

Also, on this page, customers can find information such as invoice ID, date of issue and due date, billed kWh number, current invoice value and current balance, as well as mailing address.

In order to make all the online options offered to its customers easy to access, Enel has created the dedicated Online Services page, where, in addition to the three services presented above, customers have others available, such as Email Invoice, SMS Invoice or Online contracting.

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